support@portalorder.com

Cross-border commerce, from Southeast Asia.

Sell in Malaysia
and Singapore.

Market setup, payments and delivery for your cross-border business.

Member of

Indonesia Malaysia Singapore

Going global, but still unsure?

These are the questions we hear most from brands about to sell abroad.

  1. Is shipping to Malaysia expensive?
  2. Which export documents do I need?
  3. Will my product meet the local rules?
  4. We don't even have a payment system.
  5. Who handles returns over there?
  6. How do I get paid back home?
  7. Honestly, where do I even start?

PortalOrderRelax. We handle it all.

From warehouse
to your buyer's door.

  • 01Product compliance · per SKU

    Every product, market-ready

    Before anything ships, we check each SKU against your destination’s rules, so a product isn’t held up over a label or an ingredient.

    • Ingredients & formula
    • Claims & label language
    • Packaging
  • 02Business compliance · per market

    Your business, cleared to sell

    Set up the business side once per market: how you sell, the registrations you need, and the trade documents every shipment carries.

    • Selling setup
    • Registrations
    • Trade documents
  • 03Store localisation

    A store that feels local

    Buyers see prices in their own currency, delivery options that make sense where they live, and support they can reach.

    • Local pricing
    • Market strategy
    • Customer support
  • 04Local payments

    A checkout they already trust

    Customers in Malaysia and Singapore pay with the e-wallets, QR and bank transfers they use every day.

    • E-wallets
    • QR payments
    • Online banking
    Payment methods
  • 05Regional delivery

    Ship from next door

    Move stock into Malaysia once, then deliver each order locally or on to Singapore.

    • Stock in Malaysia
    • Local delivery
    • Malaysia → Singapore
    Shipping routes
  • 06Payouts

    Get paid in your currency

    Overseas sales are converted into your home currency for withdrawal. Indonesian sellers receive IDR.

    • MYR & SGD sales
    • Converted to IDR
    • Withdraw at home
  • 07Returns

    Returns that stay local

    Buyers drop returns off in their own country, and our return hubs take it from there.

    • Local drop-off
    • Return hubs
    • Status updates

Sell through social
and marketplaces.

Marketplaces

Get help setting up cross-border marketplace accounts for your brand.

Platforms

  • Shopee
  • TikTok Shop

Account setup

  • Ships from local stock
  • Listings localized per market
Discuss marketplace setup

In-country fulfillment

Go to market
like a local brand.

Ship from local stock, as fast as the brands already there.

  • Faster delivery
  • Lower shipping cost
  • Easier returns
Shipping from Indonesia to a Malaysian warehouse, then delivering across Malaysia and Singapore

Indonesia to Malaysia. Then everywhere from there.

Keep stock in a Malaysian warehouse. Orders go out across Malaysia from there, Singapore included.

  1. 01Fly out of Indonesia
  2. 02Stock in Malaysia
  3. 03Deliver across Malaysia & Singapore

Shipping routes.

Forward stock to Malaysia for local or Singapore delivery.

Review your route
Shipping routes, services and carriers
RouteCarrier

MalaysiatoMalaysia

Domestic delivery

  • Ninja Van

MalaysiatoSingapore

Cross-border delivery

  • Ninja Van

IndonesiatoMalaysia

Stock forwarding

  • Ninja Xpress
  • Lion Parcel
  • Rayspeed Asia

Familiar ways
to pay.

Malaysia

Wallets & QR

Cards & digital payments

Internet banking

Online banking via FPX

Pay later

Cash on delivery

Singapore

Wallets & QR

Cards

Internet banking

Kiosk payments

A clear plan
before you ship.

Clay miniature of a packing table with an open product box, a tape dispenser and a parcel ready to ship
  1. Share your brand.

    Tell us what you sell, where you sell it and how much stock you have.

  2. Review your route.

    Our team checks your product requirements and the service options for your market.

  3. Prepare your first shipment.

    Agree the scope and costs, then prepare your products and stock for the next step.

Have another
question?

Short answers to what brands ask before their first shipment.

Which markets can I sell in?

Malaysia and Singapore. You can send stock from Indonesia, Malaysia or Singapore, and our team confirms the options for your route.

Can stock in Malaysia serve Singapore orders?

Yes. Stock in a Malaysian warehouse can serve buyers in Malaysia and Singapore. We'll confirm the delivery setup and costs with you.

Which products can I submit?

Apparel, hijab, bags, accessories and household products are the easiest start. Food, cosmetics, supplements and other categories are welcome too, after the team checks their requirements.

Do I need stock ready?

No. Ready stock, production in progress or a product still in preparation can all apply. Tell us your stage and we will plan the next steps together.

How do buyers pay, and how do I get paid?

Buyers pay with the e-wallets, QR and bank transfers they already use. Your overseas sales are converted into your home currency for withdrawal. Indonesian sellers receive IDR.

What happens when a buyer returns an order?

Buyers drop returns off in their own country, and our return hubs take it from there.

How do you calculate the cost?

Costs depend on the route, product, weight, dimensions and the services you need. Share your details and the team will explain each charge before anything ships.

Now you can take your brand cross-border.

Plan your
next market.

Tell us about your brand and where you want to sell. We'll review the fit.

support@portalorder.com

Include your country code.

We'll contact you on WhatsApp to discuss your next steps.